Data Privacy

Contact partner:

Jörg Kehrmann

WSW Wuppertaler Stadtwerke GmbH
Telefon: 0202 569-3814
Fax: 0202 569-803814



WSW mobil GmbH wants you to feel at ease during your visit to our website. When handling your personal data, the protection of your privacy is a matter of importance to us. WSW mobil GmbH processes personal data collected during your visit to our website exclusively in accordance with those statutory provisions applicable to us, in order to respect and protect your privacy. We have taken technical and organisational measures to ensure that the data protection regulations are complied with. Furthermore, it is important to us that you are aware at all times of when we save data and how we use it. In the following, we therefore wish to explain briefly how WSW mobil GmbH relates to data protection, how we protect your data, and what this means for you specifically when you use our services.


Personal data / personal information relating to identity

Personal data and personal information relating to identity are information that could be correlated with you in order to determine your identity. This includes information such as your real name, email address, postal address, telephone number, etc. Pseudonymous data / anonymous log file data is information that cannot directly be correlated with your real identity, e.g. the number of users of a website. This does not fall into the category of personal information. When you visit our website, our web servers save the IP address of your internet service provider, the website from which you have visited us, which of our web pages you visit, and the date and time of your visit. Furthermore, the log file on the web server saves data regarding your operating system, browser name and browser version. These data are analysed for statistical purposes, and to improve our web presence.


Collection of personal data

Your visit to our information pages on the internet is therefore recorded solely as an anonymous access for statistical purposes, and includes no personal information. It is therefore always possible to access the information we provide on the internet without disclosing your identity. Personal information is only saved when you voluntarily provide it. This is the case, amongst other things, within the framework of the meter reading service, complaint management, or when using the general contact form. Here you are free to decide whether you complete each of the separately labelled data fields as voluntary disclosures. The data is transmitted via an encrypted connection.

Our website uses Piwik, a web analysis tool that conforms to German data protection requirements. Piwik uses so-called "cookies"; these are text files that are saved to your computer, and which allow us to perform an analysis of website use. To this end, the utilisation information generated by the cookie (including your IP address, shortened by two bytes) is transmitted to our server and saved for utilisation analysis purposes, helping in our website optimisation process. Your IP address is immediately anonymised during this process, so that you remain anonymous to us as a user. The information generated by the cookie on your use of the website is never disclosed to third parties.


Utilisation of personal data

We collect, process and use personal data where this is necessary for the performance of the services we provide. In addition, this takes place in order to contact you where this has been requested, or to supply you with the products, services or information you have requested. Over and above this, the data may additionally be used for the purpose indicated in the specific contact form. For purposes of responding to the inquiry or for the handling of your request, your data will be passed on to the corresponding specialist departments within WSW mobil GmbH, and processed in accordance with the German Data Protection Act.


Disclosure of personal information to third parties

We value the trust that you have placed in us, and we take the utmost care to protect your personal information. We use your personal information exclusively for the internal purposes of WSW mobil GmbH in the course of the business relationship, and otherwise never disclose it to third parties without obtaining your explicit consent in advance. The collection of personal data and the transmission of the same to appropriately authorised governmental institutions and authorities take place exclusively within the context of mandatory legal regulations, or where we are obliged to do so by a court order. The employees and partner companies of WSW mobil GmbH are bound by us to confidentiality, and to comply with data protection regulations and our guidelines.


Security during the processing of personal data

WSW mobil GmbH deploys technical and organisational security precautions in order to protect the data we manage to the greatest extent possible against accidental or intentional manipulation, loss, destruction, or access by unauthorised persons. Our security precautions are continuously being improved in line with technological developments.


Utilisation of anonymous statistical data

General data in connection with the utilisation of these web pages (e.g. number of visits, pages visited, duration of use) are saved by us and analysed in order to check the acceptance of the individual web pages. Except where otherwise indicated, these data are collected in anonymised form for statistical and market research purposes. We retain the right to make use of these data both within WSW mobil GmbH and externally.



Data analysis 

This website uses the Piwik open source analytics software ( The statistical data collected are used by WSW Wuppertaler Stadtwerke GmbH in order to optimise their website services and will not be disclosed to any third party. You IP address will not be linked to any other data. You can prevent the installation of cookies by adapting your browser software settings accordingly; in this case, you may not be able to use the full functionality of this website. By using this website, you express your consent to the processing of the data collected by WSW Wuppertaler Stadtwerke GmbH about you in the manner and for the purposes described above.

You can decide here whether a unique web analytics cookie may be installed in your browser in order to allow the website operator to collect and analyse various statistical data. 

If you decide not to allow such cookie, click on the following link to install the Piwik deactivation cookie in your browser. 

Piwik OptOut